Applies to: TSS Gen2 or Gen3 systems Refer to the knowledge base article on TSS generation identification. Symptom: Upon booting a TSS Mini or TSS 2470 servers, the system stops on a black screen with a blinking cursor in the…
Applies to: TSS video server SMB file sharing password updated. Symptom: After changing the password for the file share on a TSS class server, the previously accessible folder from the windows computer will now no longer accept any user name…
Applies to: TSS Gen2 or Gen3 system. Refer to the TSS Generation identification knowledge base article to determine which system you have. Symptom: A failed RAID or replacement of multiple drives. Possible Reason(s): The RAID has failed or multiple drives…
Applies to: 1st Generation TSS-3100 and TSS-4000 systems Symptom: Multiple drive replacement or failure of the RAID causing the system not to be able to boot properly. Possible Reason(s): A failed RAID or a system where multiple drives require replacement…
Applies to: TSS Video Server productsWhen troubleshooting, locating replacement parts or applying software upgrades to a system, it is important to properly identify the system model, serial number and generation. Use of the incorrect software update could cause the system…
Applies to: TSS Generation 2 and 3 series video servers Symptom: One of the internal hard drives shows as “Removed” and will not automatically rebuild even after rebooting the system. Possible Reason(s): The RAID no longer is properly detecting the…
Applies to: Original DigiCart units as well as DigiCart II and II Plus systems Symptom: System displays flashing cursor in the display when booting. Possible Reason(s): The condition is generally related to internal battery voltage being low or absent. Solution(s):…
Applies to: DigiCart II Plus and Digicart E series systems Symptom: When attempting to loop a clip, a “buffer underrun” error message is displayed. Possible Reason(s): This occurs on a Digicart when looping a file longer than 2 minutes that…
Applies to: WARNING: THIS ARTICLE CONTAINS INFORMATION ON TESTING POWER SUPPLIES. POWER SUPPLIES CONTAINED IN THIS UNIT HAVE BOTH LINE VOLTAGE AND HIGH VOLTAGE. CONDUCTING TESTING WITH POWER CONNECTED SHOULD ONLY BE DONE BY A TRAINED PROFESSIONAL. SEVERE INJURY…
Applies to: DigiCart E/EX, Model E-3000 Symptom: DigiCart E series systems have a built-in Zip drive which can be difficult to maintain or replace. The SD card reader upgrade replaces the Zip drive with an SD card reader. DigiCart EX…