Support Services
A main focus of Atheya Digital, is to provide a resource for 360 Systems customers to obtain information and assistance for troubleshooting products. There are several ways in which we can assist.
Knowledge Base
The Knowledge Base is the primary way we can offer free product information to our customers. The Knowledge Base contains troubleshooting tips, technical documents, how-to articles as well as product operations manuals.
Email Support
Our products pages list various, common repair parts for 360 Systems devices. If a part you need is not listed, please do not hesitate to ask. Some parts may not be listed due to special requirements but may be available.
Replacement Parts
Need a bit more assistance? Have a product question? Send us an email with your support related question and we will see what we can do to help.
Repair Services
We have the tools and equipment to diagnose and parts repair most newer 360 Systems equipment. Email us and we will let you know if repair is possible. (See our service policy below)
New and Used Equipment
Used equipment can come and go over time, so be sure to check back periodically.
- Have a question about a product?
- Need assistance troubleshooting a problem?
- Need help locating a repair part?
- Interested in obtaining repair services?
Service Policy
Repair Process
All products being sent for repair must be authorized and an Return Material Authorization (RMA) must be issued. Items sent without an RMA will not be worked on. Email us with your product information for an RMA.
Repair Costs
All repairs are conducted time and material with the minimum service charge being $275.00. Additional labor is charged in 15 minute increments at $120.00 per hour. All equipment sent in for repair will receive a quote for parts and labor after diagnosis. The customer has the opportunity to accept or decline the quote prior to work being performed. If addition issues are found during the repair, subsequent quotes may be issued.
Freight costs
All costs associated with shipping to and from the facility are born by the customer. Customers are welcome to use their own freight carrier or we can add the shipping to the quote.
Limited Repair Warranty
All repairs carry a 90 day guarantee for any parts and labor utilized for a repair. This warranty does not cover the cost of freight to and from the facility nor does it cover any additional repairs outside of the original repair work.