Applies to: SD and HD Image Server and MAXX Video Servers with built-in analog and digital audio I/O Symptom: No digital or analog audio. Possible Reason(s): Various Solution(s): WARNING: Hazardous Voltage. Contact may cause electric shock, burn, or death. Disconnect…
Applies to: Standard Definition Image Server 2000 and MAXX series server Symptom: SD Image Server and MAXX series server experience a crackling in the embedded audio. Possible Reason(s): Generally, this is caused by a faulty genlock signal. Solution(s): The best…
Applies to: Standard Definition 2470 Time Delay video server Symptom: Upon booting an SD 2470 Time Delay system, the system boots but the GUI continues to flash and then shows a blank desktop. Possible Reason(s): This issue is generally caused by a…
Applies to: Image Server 2000, MAXX series SD servers Symptom: The main Ethernet port is not accessible. Possible Reason(s): In some cases, the Ethernet cable is bad or the IP address information entered in the main configuration screen is incorrect.…
Applies to: Older ImageServer 2000 and MAXX SD video server systems. See Also: Symptom: Unrecoverable RAID issues Possible Reason(s): Multiple failed hard drives in the system or replacement of multiple hard drives will require the RAID to be rebuild.…
Applies to: All Image Server, MAXX and TSS Video Servers Symptom: Various Possible Reason(s): Unknown issues related to the server require more detailed analysis. Solution(s): In order to obtain a set of log files for analysis, the system must be…
Applies to: All Image Server, Maxx and TSS video servers. Symptom: General setup and connection issues or unable to access the system via Remote Workstation or FTP. Possible Reason(s): Firewalls and certain routing switches may block the necessary network ports…
Applies to: TSS model video servers Symptom: Various Possible Reason(s): The software requires being installed or reinstalled due to a system failure or fresh install of hard drives. Solution(s): Make sure to have the software license key handy during this…
Applies to: General Image Server 2000, SD and HD Maxx servers, TSS series Symptom: The server appears to boot properly but when the GUI launches, there are no channel windows and a message similar to “Server Unavailable” will appear in red…
Applies to: TSS Gen2 and Gen3 video servers Symptom: When booting up the video server, the system will post and show the 360 Systems splash screen but just prior to launching into the main interface, the system halts on a…