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Applies to:
Standard Definition Image Server 2000 and MAXX series server
Symptom:
SD Image Server and MAXX series server experience a crackling in the embedded audio.
Possible Reason(s):
Generally, this is caused by a faulty genlock signal.
Solution(s):
The best course of action is to attach a known good blackburst generator to the system and see if the issue persists. Common problems with genlock are poor or worn cables, unstable or faulty genlock signal.
If with a known good blackburst signal, the issue persists, this could be a result of a faulty audio board within the system.