TSS Video Server Halts At Black Screen During Boot

Applies to:

TSS Gen2 and Gen3 video servers

Symptom:

When booting up the video server, the system will post and show the 360 Systems splash screen but just prior to launching into the main interface, the system halts on a black screen.

Possible Reason(s):

This is generally due to a failure of the system to properly identify the screen resolution of the attached monitor or failing to identify a USB device attached to the system.

Solution(s):

Steps to identify the problem.

1. Remove any unnecessary USB devices and reboot the system.
2. Swap the USB keyboard and mouse to a different type and model.
3. Swap the monitor to a different type or model.