Changing file share password on TSS server, Share is not accessible

Applies to:

TSS video server SMB file sharing password updated.

Symptom:

After changing the password for the file share on a TSS class server, the previously accessible folder from the windows computer will now no longer accept any user name / password combination.

Possible Reason(s):

The Windows computer holds certain credentials for mapped drives and open network shares.  These need to be disconnected so that the new credentials can be established.

Solution(s):

The following will need completed to disconnect the share.

1. If a mapped drive was used to connect to the TSS file share, right click on the mapped drive and select “disconnect” from the menu.
2. If the TSS file share was accessed through the network browser, disconnect using the following.
   1. Open a comand prompt in Windows
   2. Type the following and hit Enter:

net use \\<TSSservername>\tss_video_files /delete

(Replace <TSSservername> with the name or IP address of your TSS server)