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MAXX HD Server Booting to EFI Shell

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Applies to:

MAXX HD series video servers

Symptom:

Upon booting up the system, the system fails to launch and ended up at a prompt in the EFI Shell screen.

Possible Reason(s):
  1. The BIOS boot order is incorrect and the 3ware storage controller needs to be added back into the list.
  2. An error has occurred within the RAID array causing the system to no longer see the RAID as a boot device.
  3. In rare cases, a failed RAID card can cause the same situation.
Solution(s):
Disable Quiet Boot
  1. Power on the Server.
  2. Enter BIOS setup by pressing [F2] at prompt.
  3. Change Quiet Boot to [Disabled].
  4. Navigate to Boot Options. Verify that EFI Shell is at the top of the order, and that there is no entry for 3ware Storage Controller.  If there is, then select Boot Option #1 and set to 3ware Storage Controller.  The server should now boot normally. If it does not either the RAID array needs rebuilt or the software needs reinstalled. Proceed to the next steps to see if there are drive errors listed. If no drive errors and the RAID appears healthy, skip to the Software installation part.
  5. Press [F10] to save changes.
  6. Server will re-boot.
Rebuild RAID Array
  1. Press [Alt–3] at prompt to enter 3ware setup.
  2. Press [Enter] to continue.
  3. “DRIVE ERROR” will be reported for each drive. Using the arrow keys, highlight each drive and press [ENTER] to select. An asterisk will appear next to each selected drive. NOTE: If the drives do not show any errors, proceed to the software installation section and preform an “Update” instead of a “Full Install”
  4. When all four drives are selected with an asterisk, [TAB] to Delete Unit.
  5. Press [ENTER] to select
  6. Press [ENTER] again to select Direct Attached. All four drives will automatically be selected.
  7. Press [Tab] and select Create Unit.
  8. Select RAIDConfiguration.
    • For 1200HD and HD Time Delay select RAID 5
    • For 2400HD select RAID 6.
    • For 2420HD select RAID 5.
  9. Select StorSave Profile and set to Performance.
  10. Select Auto–Verify and set to Disabled.
  11. Press [Tab] to select Advanced and press [Enter].
  12. Set Drive Queuing Mode to Disabled.
  13. [Tab] to OK and press [Enter].
  14. Select OK, Type [Y] to enable Write Cache.
  15. Press [F8] and type [Y] to Save and Exit. Server will re-boot.
Reconfigure BIOS
  1. Enter BIOS setup by pressing [F2] at prompt.
  2. Change Quiet Boot back to [Enabled].
  3. Navigate to Boot
  4. Select Boot Option #1 and set to 3ware Storage Controller.
  5. Press [F10] and press [ENTER] to select Yes to save and exit.
Install Software

Note: Conducting a Full Install of the software will wipe everything from the system and restore it back to factory defaults.

  1. Insert USB Software Drive.
  2. Server will automatically boot from USB drive.
  3. Installation Options screen will appear.
  4. Select Full Install and press [Enter].
  5. Confirmation screen will appear.
  6. Select Yes and press [Enter] to begin installation.
  7. Server will automatically reboot.
  8. Server will again automatically boot from USB drive.
  9. Installation Options screen will reappear.
  10. Select Full Install and press [Enter].
  11. Confirmation screen will appear.
  12. Select Yes and press [Enter] to install software.
  13. When installation is complete, remove USB drive and press [Enter] to select OK. Server will re-boot.
Verify RAID
  1. Navigate to end of EULA and click Accept.
  2. Click Start>RAID Status.
  3. Select Accept this certificate permanently, then click OK.
  4. Click OK at prompts.
  5. Change User to Administrator, then click Login.
  6. Navigate to Management>Maintenance.
  7. Click on box next to Unit 0.  A checkmark will appear.
  8. Click on Verify Unit.
Update RAID card firmware if required
  1. In the server GUI, click Start > RAID Status
  2. Change User to Administrator, then click Login.
  3. In the Summary listed make sure that the firmware listed is FE9X 4.10.0.24
  4. If a lower firmware version is listed, the firmware must be updated to this version
  5. Download the firmware update (10.0.24.zip) from the 360 Systems FTP site and follow the instructions in the file to complete the update.
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