Applies to:
MAXX-1200HD, MAXX-2470HD, MAXX-2400HD, MAXX-2420HD
Symptom:
Various
Possible Reason(s):
Software needs to be installed or reinstalled on a system.
Solution(s):
System Software Update Instructions for 360 Systems MAXX HD Servers
using HDSOFT1_09_564_USB_IMG.zip .
Step 1: Obtaining the System Software upgrade image file
1. Download the archive “HDSOFT1_09_564_USB_IMG.zip” from the link provided.
2. Unzip the archive to your desktop or other appropriate folder.
Step 2: Create the bootable USB Software upgrade key
1. Insert a blank USB memory key into the computer and make note of the drive letter
it is assigned.
2. Using an application such as Win32DiskImager or Rufus or BalenaEtcher, write the image to the USB key.
3. In general, within the writing application, select the .img file called “HD Software1.09.564.img” from the directory noted above.
4. Select the drive letter for the USB key the image is to be written to. CAUTION: This process will wipe all information from the source USB key.
5. Click on the Write button.
Step 3: Update the MAXX HD system software
1. Power off the 360 Systems HD server
2. Insert the USB key in one of the available slots in the back of the server and
power on the system. The server will automatically boot from the USB key.
3. At the text screen, there are choices for Update, Full Install, Defragment
and Repair File System. To Update, simply press Enter.
Refer to 360 Systems technical support if you are unsure of the use of the other
options. Briefly,
-Select Full Install only if you want to remove ALL content and setup files!
-DO NOT use Defragment unless directed to do so by 360 Systems Technical Support.
-Use Repair File system if your system appears to boot normally, but shows no
clips and shows 100% record time available but a very small amount of recording
time available. Repair File system can also be tried if the system appears to
be booting normally (shows the RAID is OK during boot) but then does not run
the server (GUI shows “Server Unavailable”) or does not display the GUI.
If the GUI is not displayed after the repair, check that the boot order in the
system bios starts with SCSI storage controller or 3ware storage controller.
To get to the system BIOS, press the F2 key repeatedly during startup.
4. When finished you will see a DOS prompt. Remove the USB key and allow the
server to boot up.
5. When the Software license Agreement is displayed, scroll to the bottom of the
text and then click OK or Accept.
6. Briefly verify operation of the server, then perform a Start>Shutdown>Shutdown
to power the server off. Press the Reset button on the front panel to power
on again.